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Account Reset

Resetting your account will allow you to change your password and/or secret question. You must provide ALL of your loan ids, your SSN and the username (email address) that you originally signed up with in the fields below. You must have access to the email account described above in order to reset your account. If you do not have access to the email account, you will need to contact Customer Service at (800) 603-0836 to reset your account.

Please note that all fields are required.

SNSC Loan Number(s) are required (Should be 10 numbers).
   If you have more than one loan, please enter all loan numbers separated by a comma (Loan Numbers should only contain numbers).
Social Security Number is required (Should be 9 numbers).
   Do not use hyphens when you enter your Social Security Number. Privacy Concerns
Email Address is required.
   Your email address will be your username.
Your Email and Confirm Email doesn't match.
Your password must be between 6 and 32 characters, and must contain at least one number and at least one symbol (excluding '<' and '>').
   Your password must be between 6 and 32 characters, and must contain at least one number and at least one symbol (excluding '<' and '>'). (Your password is case sensitive.)
Password and confirmed password do not match.
Secret Question is required.
   If you forget your password, we will ask you a question to verify your identification. Please select the question you would like us to ask and provide the answer below.
Answer is required.
   Answers are not case-sensitive.
* SNSC uses your social security number only to provide a greater level of security to register for access to your account records via this website. This information is not shared with nor sold to any other entity. For more information about guarding your social security number from fraudulent use, please visit www.socialsecurity.gov and review the information related to protecting your SSN.
Provide any one of the three values requested below, then click “Validate.”
Only the numeric part of your street address
One out of these three options must be populated.
Validating your information...
Could not verify your information. Please check your responses and try again.